Grievance redressal
Laalkhata is a small, solo-founded team today, so this is a simple, honest two-level process rather than a large corporate escalation chain.
Last updated: 19 July 2026
Level 1 — Write to us directly
For anything to do with Laalkhata itself — the platform, this website, how your information is handled, or an eligibility check — write to us through the contact form or email kartik@laalkhata.com. We aim to respond within 7 business days.
Level 2 — Escalation
If your Level 1 query is not resolved to your satisfaction, you can escalate it to the same address, marked as an escalation. This is currently handled directly by:
Grievance Officer: Kartik, Founder
Email: kartik@laalkhata.com
Laalkhata is a small operation and states this rather than describing a larger process than exists. As Laalkhata grows, this page will be updated to reflect any dedicated grievance function put in place.
If your grievance is about a specific loan
Laalkhata is a comparison platform, not a lender — Laalkhata does not sanction, disburse, or service loans. If your grievance concerns a specific loan’s terms, disbursal, collection, or customer service, direct it first to that lending partner’s own grievance officer, using the process the partner discloses on its own application or website.
If it remains unresolved after raising it with the lending partner, you may escalate it to the Reserve Bank of India through its centralized complaint portal at cms.rbi.org.in, which routes complaints to the appropriate regional office.